Questions? You’re in the right place.

 

General

How much does it cost to ride a VOI?

It costs 1€/10 KR to unlock a scooter, and then 0,15€/1,5 KR per minute.

How do I start a ride?

  1. Find a VOI on the map.
  2. Scan the QR code located on the VOI to pair your phone to the VOI.
  3. Press UNLOCK VOI to activate the scooter.
  4. Kickstart using your feet until you get some speed, press throttle marked GO on the right!
  5. Ride the future.

How old do I need to be in order to use VOI?

You need to be at least 18 years old. Sorry kids!

Do you have to wear a helmet when you ride a VOI?

Yes, per our terms of use you are required to wear a helmet when riding on one of our scooters at all times. Ride safe scooter trooper!

Am I allowed to operate a VOI under the influence of alcohol or other substances?

No, please don’t. This violates the VOI Terms of Use as well as most local laws in Europe. Ride safe!

How are you handling my user data I enter and generate by using VOI?

Your data privacy is important to us. We would never want our data to be sold or shared with any third party either. We are handling your data according to the European Union’s General Data Protection Regulation (GDPR). You are safe.

How do you handle sensitive information?

Other sensitive information such as credit card details are never stored with us - they are handled and stored by our payment provider Stripe (www.stripe.com) - one of the largest and most secure payment providers in the world.

Am I insured using VOI or do I need my own insurance?

In Sweden, the VOI scooter is classified as a bicycle, meaning the vehicle does not have any Motor Third Party Insurance (Swedish: Trafikförsäkring). As a user, if you were to cause yourself any damage while riding the VOI, this should be covered by your own insurance. Please contact your insurance company to check what your insurance policy covers.


For riders

I’ve managed to damage the VOI. What do I do?

Accidents happen and we are well aware of that so don’t worry. Any cost in relation to the damage will be covered by your home insurance. Please report the accident to our support with the VOI 4-digit ID (is located right above the QR code) and a brief description of the incident. Then end your trip as soon as possible so our technicians can repair the VOI.

I can’t unlock/connect to the VOI. What is wrong?

There could be several reasons why you can’t connect to the VOI. It could be a weak connection between your phone and the VOI or that it has been taken offline due to low battery level. Here are our best tips for you to unlock the VOI, please:

  • Exit/Close and reopen your app (do not delete, just refresh).
  • Make sure that both your Bluetooth and Wifi are on.
  • Make sure that both your Phone Software and the VOI App are updated.
  • Make sure the VOI has more than 20% in battery level (seen on the screen in the app, when you click on the specific VOI).
  • Try standing close to it with your phone.

What if the VOI does not connect after the above actions?

Please report the situation to our support team by writing in the VOI 4-digit ID and a brief description of the issue.

What do I do if I unlocked a VOI that isn’t functioning properly?

Make sure you are “kick-starting” the VOI. You do this by kicking the scooter like a regular kick bike before pressing GO throttle on the right. Many users report that the VOI doesn’t work, when all you need is the “kick-start.” Three strong kicks should be enough. This is implemented for safety reasons. Also, make sure the brake-lever isn’t “stuck” in a braking position. If it is, it can help by simply twisting/pushing the rubber handlebar to the left and away from the bell to make it “un-stuck.” However, if the VOI still does not start after you try to kick start it - please end the ride and report the situation to our support team.

What to do if the VOI isn't at the point it is supposed to be on the map?

Sometimes, the scooters could be hiding 50-100 meters from the location in the map. GPS signals aren't unfortunately an exact science to the millimeter. Make sure to look around a bit. It could e.g. be that somebody tried to ride it without unlocking it or even stored it inside. But if you really can not find it at the location, please mark it as missing in the app.

Can I bring the VOI home overnight or store it in my office during day?

No, please do not take VOI scooters indoors. You are not allowed to bring the VOI home with you overnight or store it in an inaccessible area where other Riders or VOI Technicians cannot access the scooter. If you leave the VOI in a place where the VOI staff can’t reach it, you may have to reimburse VOI for the scooter.

Where can I end my ride?

After you’ve made it to your destination - park your VOI out of the public right of way — avoid blocking cars, walkways, driveways, and access ramps. Then press “End Ride” in the app to end your ride. After successfully ending your ride, we’ll give you a summary and receipt of your ride in the app.


For Hunters

How can I become a VOI Hunter and make money with VOI?

  1. Join our community of Hunters (chargers) by signing up with your name, phone number, email and street address - either on our website or in the Hunter app.
  2. Go out and collect low battery VOIs in the city. The ones with low battery can easily be identified through the Hunters app.
  3. Charge them at your house/apartment/castle overnight.
  4. Drop the VOIs outside in our designated areas around the city. Check your Hunters app to find out where!
  5. Receive your payment the same week as soon as we’ve verified the drops. We take care of all the tax payments and all the boring stuff. You just enjoy that green!

How it Works (What is a Hunter?)

Being a VOI Hunter means that you would be responsible for making sure that scooters are collected and charged each night. By checking the Hunter app you will be able to see when a scooter is marked as bounty and where that scooter is located. After collecting a scooter, simply take it to your home, plug it in and let it charge for the night. The next morning return the scooter to one of its designated parking lots and your job is complete. Depending on how many scooters you are capable of picking up and how many charging devices you hold, you can decide how much money you make in one night. Charging devices will be supplied and while using them is very simple, a quick training will be provided as well.

What and how do I get paid?

The pay for each scooter can vary depending on how easy it is to collect, how long it has been out on the street without battery and how late it is. The payment can therefore range between 30-250 sek.

When do I work?

The flexibility of this job allows you to choose when to work and how much you want to do each day. You can collect scooters every day at any time. Before 20.00 only the scooters with low battery will show up in your Hunter app but after that time you can collect all scooters on the street. You will then park them in the city centre the day after between 05:00-07:00 on Mondays-Fridays and 05:00-09:00 on Saturday-Sunday.

Are there any requirements?

Yes.

  • You must be 18 years or older.
  • Have a car or another way to transport the scooters from the street to your home and back to the street.
  • Have basic English skills.
  • You must be legally able to work in Sweden.

Who are our Hunters?

Through its operations, VOI offer students, job seekers and others who are currently unable to get a another job the opportunity to earn money by charging electric scooters.

What are the working conditions?

As a hunter you decide when, where and how much you want to work. This flexibility is unique and often attracts people who want to earn a bit extra on the side or fit their working hours around other things in their life.

Do you provide minimum earnings?

We don’t provide minimum earnings, but we work closely with hunters to make it easier for them to perform well. Hunters are our most important resource in a city, so we listen to them and adapt to their needs, so we can become a preferred choice.


About VOI

Is VOI an environmental-friendly company?

Absolutely! We are striving for enabling a more environmentally sustainable alternative to many other ways of transportation.

What kind of battery technology do you use?

We use the same battery technology as Tesla and other electric car manufacturers. Our kickbikes are powered by Lithium-ion batteries. Lithium makes less impact on the environment and last longer than other type of batteries made of for example nickel or led. Due to less emissions and environmental impact when being produced and due to the longer lasting than other types of batteries the recycling process of Lithium-ion batteries is more lenient.

Where does VOI operate?

You can currently ride a VOI in Stockholm. We are expanding our operation. Please sign up to our email list and we’ll let you know when you can take our scooters out for a spin in a city near you!

Why is this good for my city?

We believe that climate threats are imminent and we want to bring about change in cities all over Europe and also change everyday behavior when it comes to moving shorter distances in the inner city. VOI and our electric kick bikes offer a quicker alternative to walking, a smoother alternative to having a bicycle and a more environmentally friendly alternative to fossil fuel-driven buses, taxis and own moped or car.

What does this cost my city?

VOI invests fully in the scooters and the infrastructure around them so that the cities don’t have to. Our ambition is to work closely with cities to integrate VOI with the cities existing transportation network to reduce traffic congestion and emissions.

How many bikes are there in each city?

This varies from city to city. Again, we’ll work closely with cities to tailor the setup to match the cities transportation needs in the best way possible.


Still need help?