WHAT TO EXPECT
FROM YOUR E-SCOOTER
Your e-scooter journey starts now!
Great news that your Long Term Rental from Voi has been confirmed, and soon you will have your very own e-scooter delivered to your home.
Here are all the details you need to know about how your Voi works, road safety guidance and other hints and tips to make the most out of your e-scooter.
Prepare for your rental
How it works
We’ve created the following videos as a visual aid to help you properly care for the e-scooter during your rental. Don’t forget it’s your responsibility to charge and maintain the e-scooter.
How to park the
LTR riders have added flexibility - you do not have to park in the Mandatory Parking Zones but do park with thought:
Keep it neat. Place your scooter parallel and close to a wall, in a scooter rack, or within a designated parking zone. When in doubt, a good tip is to park your scooter next to obstacles that already exist.
Don’t block the pavement. Always leave at least two metres free and be sure not to obstruct the path of pedestrians.
Don’t block traffic. Consider if your parking will work for everyone else. Don’t park in the way of other vehicles and keep roads, bicycle lanes and pedestrian crossings free.
How to charge
1. Locate the e-scooter's neck, above the sticker, remove the rubber grommet to expose the charge port. Plug the Voi charger in.
Please note you must use the Voi charger provided, failing to do so may pose a risk of fire.
2. The LED light on the charger brick will turn red to indicate it is charging.
3. The e-scooter will take between 1 - 3 hours to fully recharge.
4. Once the LED light on the charger brick turns green, this indicates that the e-scooter is fully charged.
5. Simply turn off the plug at the socket, remove the charger from the e-scooter and replace the rubber grommet.
Recommendations to ensure safe e-scooter charging:
You should charge your e-scooter if the battery charging levels are at 15% or below. To charge the Voi e-scooter you need to use the provided battery charger. No other battery charger should be used.
The battery charge needs to be supervised: please unplug the e-scooter from charging if you are leaving the house, leave the room where your scooter is charging or when you are going to bed.
Always charge indoors. It’s forbidden to charge the e-scooter outdoors, particularly if it’s raining, as this may result in water damage.
Do not charge the scooter near sources of heat such as heaters or others. Doing so may lead to overheating, bursting open or ignition.
The e-scooter should be stored and charged at temperatures between 0°C - 40°C.
Your Voi e-scooter should never block emergency exits while being charged or stored.